Refund policy
Refund and Returns Policy
At Fine Elements Sportswear, we are committed to providing quality sportswear and ensuring a positive shopping experience for every customer. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
Customers may request a return within 14 days of receiving their order. To qualify, items must be unused, unworn, unwashed and in their original condition, with all original tags attached. Proof of purchase is required.
2. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
3. Exchanges
If you need a different size or would like to exchange an item, please contact us to discuss the available options. Exchanges are subject to product availability.
4. Non-Returnable Items
Items that have been worn, washed, damaged through misuse or returned without their original condition may not qualify for a return, except where applicable law requires otherwise.
5. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and photographs of the item. We will review the issue and work with you towards an appropriate resolution.
6. Return Shipping Costs
Customers may be responsible for return shipping costs for change-of-mind returns. If an item is faulty, damaged or incorrect, we will handle the return in accordance with applicable consumer protection laws.
7. How to Request a Return
To request a return, please contact Fine Elements Sportswear through the contact details provided on our website. Include your order number, the item you wish to return and the reason for your request. Please wait for our instructions before sending any items back.
8. Policy Updates
Fine Elements Sportswear reserves the right to update this policy when necessary. Any changes will be published on this page. Changes will not affect rights that customers have already acquired under applicable law.
Thank You for Shopping With Us
We appreciate your trust in Fine Elements Sportswear and value your satisfaction. Our goal is to make your shopping experience as smooth and enjoyable as possible.